Reading
Reviews in Reading
241 people in Reading has on average given the grade 4.92
Faraz M borrowed Blackmagic cinema 6k camera starter kit
Thank you everything was great
Zayyad L borrowed Canon r5 c / r5c 4 lens prime kit
Amazing guy to chat with and the renting was smooth!
Theon Z borrowed Sigma 24-70mm f/2.8 dg os hsm a EF
Awesome customer service! Will hire again.
Harry M borrowed DJI RS4 PRO
DO NOT BOTHER HIRING FROM THIS PERSON. Having read their other reviews, I explicitly asked if the item I wanted was collection, to which they said yes. They then asked me to complete a delivery form, which I thought was strange. I tried to claim a refund as I wasn’t confident they would deliver and they claimed the item was already on its way. They then claimed I’d received a text from DPD Local (I didn’t). By the time I got on top of everything, the post office had closed. When I confronted him about delivering it to the post office, which I didn’t want, he claimed it was “collection from post office”, which he had never stated at any point in the booking process. I was never able to collect the item from the post office, and therefore couldn’t use it on the shoot. Total waste of time. If he claims an item is available for collection, he is LYING. STAY AWAY!
Reply from lender
As outlined on our profile, we offer collection from designated collection points rather than in-person handovers. We ask for a delivery address so we can find the most convenient collection point for you. You were notified at 2:00pm that the equipment was ready for collection, and DPD also sent a collection notification. Unfortunately, we didn’t hear back until after the shop had closed. The equipment was fully prepared and available Many thanks Beth
Oisín B borrowed Easyrig minimax
Cancelled last minute due to sending equipment via DPD. Unfortunate as the renter is located 5 mins from my flat but chose to send equipment via a delivery system that took it all the way to Birmingham. Super frustrating. 24 hours before shoot.
Reply from lender
Thank you for your feedback. We completely understand how frustrating this situation was, especially so close to your shoot, and we’re genuinely sorry for the inconvenience caused. We dispatched the equipment earlier than required to allow for a potential 1–2 day courier delay, which is something we plan for as a precaution. Unfortunately, on this occasion the delivery was delayed by 5 days, which was entirely unexpected and highly unusual. We generally have a near 100% success rate with our courier deliveries and rarely experience delays of this length. As outlined in our booking terms, we do not offer in-person collection; delivery is the only available option. While this has proven reliable in the vast majority of cases, this instance was an unfortunate exception beyond our control. We truly regret that this affected your shoot and appreciate you taking the time to share your experience.
Joshua O borrowed Hollyland 400s wireless transmission
Amazing Service, Great Communication
Sudesh G borrowed Canon EF 24-70mm f/2.8L USM
I had a great experience renting a lens with Jordan . Communication was fast and clear from the start, which made the whole process really smooth. He was also very flexible with pickup and return times, which I really appreciated. Highly recommend!
Fatima P borrowed Sigma 28-45 f1.8 L mount
Wonderful to communicate with and so very helpful and patient
Fatima P borrowed Blackmagic cinema 6k camera starter kit
Wonderful to communicate with and so very helpful and patient
Fatima P borrowed BLACKMAGIC ( BMPCC 6K PRO) - STARTER KIT
Wonderful to communicate with and so very helpful and patient